Return Policy for mrlouis.com.cn

Welcome to mrlouis.com.cn, where we are dedicated to offering high-quality products and exceptional customer service. Understanding that sometimes purchases may not meet your expectations, we have established a clear and customer-friendly return policy. Please review the following guidelines to ensure you understand our return process:

1. Eligibility for Returns:

  • Products Purchased on Our Website: This return policy applies only to items purchased directly from our Google independent website store.
  • Return Window: You have 30 days from the date of delivery to request a return.
  • Condition of Items: Returned products must be in their original packaging, unused, and in a resalable condition.
  • Exceptions: Custom-made, personalized, or perishable items, unless damaged or defective upon arrival, are not eligible for return.

2. How to Initiate a Return:

  • Contact Customer Support: Please reach out to our customer support team via email at [customer support email] or use the contact form on our website to start the return process.
  • Provide Necessary Information: Include your order number, the item you wish to return, and the reason for the return.
  • Return Authorization: Once your request is reviewed, we will provide you with a return authorization number and instructions on how to return the item.

3. Return Shipping:

  • Return Shipping Costs: Unless the item is damaged or defective, return shipping costs are the responsibility of the customer.
  • Return Address: Please ship the item back to the address provided in your return authorization email.
  • Tracking Information: We recommend using a trackable shipping method and keeping the tracking number for your records.

4. Inspection and Processing:

  • Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return conditions.
  • Processing: If approved, your return will be processed within 7-10 business days of receiving the item.
  • Refund or Exchange: You will have the option for a refund to your original payment method or an exchange for another item, subject to availability and pricing.

5. Refund Policy:

  • Refund Amount: The refund amount will include the cost of the item minus any shipping fees paid. If the return causes the total order value to fall below the free shipping threshold, shipping costs will be deducted from the refund.
  • Refund Issuance: Refunds will be issued to the original payment method used for the purchase.

6. Exchange Policy:

  • Eligible for Exchange: If you prefer an exchange, please specify the desired item in your return request. Availability and pricing of the new item will be confirmed before processing the exchange.
  • Exchange Shipping Costs: Shipping costs for exchanges may vary and will be communicated to you prior to finalizing the exchange.

7. Damaged or Defective Items:

  • Reporting Issues: If you received a damaged or defective item, please provide photos of the issue along with your return request.
  • Priority Processing: We will prioritize the processing of returns for damaged or defective items.

8. Changes to Policy:

  • We reserve the right to modify this return policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.

At mrlouis.com.cn, we strive to ensure your satisfaction with every purchase. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team.